This site has limited support for your browser. We recommend switching to Edge, Chrome, Safari, or Firefox.

Shopping Cart

Your cart is empty

Continue Shopping

FAQ

General Questions

  • How is each letter personalised?

    Each letter is crafted just for your little one – including their name and magical address on the envelope, as well as a number of inclusions of their name throughout the narrative of the letter. Head to each product page to see examples, as well as the specific letter inclusions for your letter of choice.

  • How does the address on my child’s letter work? Does it have to be our actual address?

    The address on your child’s envelope doesn’t have to be their actual address – and we encourage it not to be! Using a descriptive address that is specific to them is the perfect way to make the letter the most magical piece of mail your little one will ever receive!

    If you are looking for inspiration, we have a few pages dedicated to that! You'll find Santa inspiration here, Tooth Fairy inspiration here, and Welcome to the World inspiration here.

    In terms of how the letter actually gets to them – it will be posted to you in a discreet cardboard mailer. This way you can give it to your child when the timing is right. Our intentionally boring mailers will ensure no little eyes peek too soon!!

  • How do I give my little one their letter?

    It is entirely up to you, and the possibilities are endless. For those looking for a little more guidance, we think they are best delivered as if by magic – leaving your little one to find their letter.

    We always love to see the joy our letters bring, so make sure to tag us on social - @lettersforthelittleones

  • Can I look at the letter before I give it to my child?

    We intentionally leave our letters unsealed so you can take a sneak peek before your little one does! From there, you can either seal it yourself or just leave it as is.

  • Can I write my own letter? If yes, how long can it be?

    Absolutely! We have a "Write Your Own" product for all our collections - you can find our Santa Claus one here, our Tooth Fairy ones here and here, and our Welcome to the World one here. Most people base their letters on ours to give the letter a little structure, but feel free to write your own from scratch. Please note that we will not print profanities.

    In terms of length - we give character limits which you can find in the product description. Ideally write as close to that character limit as possible as we find our letters look best when the page is full.

  • What does handcrafting mean? Are the envelopes and letters actually handwritten?

    One by one, we carefully create each letter and envelope. We start with the contents of the letter and the envelope addressing - we print these using fonts to look as close to handwriting as possible (allowing consistency between all letters). Once we've double checked the contents are as you ordered, we carefully finish your letter by hand placing all the postage stamps to each envelope. By doing this, we are are able to perfectly create your little one's letter with as little room for error as possible.

  • What do I do with the letter once my child has read it?

    We believe our letters are keepsakes that should be treasured for years to come – be that in your child’s room with their special things, or with you to be kept safe.

  • Where do you ship?

    Currently we ship throughout Australia, New Zealand and the UK. For more information about shipping, click here.

    If you want us to deliver our products to your country, hit us up via DM or contact us here - we'd love to hear from you!

  • When will I get my letter?

    You can find all of our turnaround and shipping times here.

  • Can I return a letter I have bought?

    Since each of our envelopes is handcrafted specifically for your child, we do not accept returns. If you have any problems with your order, please do get in touch with us at hello@lettersforthelittleones.com

    For our full Refund Policy, please click here.

  • There is mistake on my child's envelope. What do I do?

    We’re so sorry a mistake was made! Please go back to your order confirmation email and cross-check the information you gave us. In instances where a typo was made in the order and we have fulfilled that order as you placed it, unfortunately we will not be able to offer compensation. In instances where your order doesn't correspond with the information you gave us, please contact us as soon as you can so we can send a new one to you - hello@lettersforthelittleones.com

  • I realised I made a mistake in my order. What do I do?

    If you have made a mistake in the order information you have given us, please get in touch as soon as possible with all of your order details at hello@lettersforthelittleones.com.

    If we haven’t already started working on your order, we will be more than happy to help amend your order. Unfortunately in instances where we have already made your child’s order we will not be able to offer compensation.

Questions about Santa Letter Writing Kits

Questions about Tooth Fairy Letters

Questions About Welcome to the World Letters

  • Do the “Write Your Own” Welcome to the World letters just have to be to babies and big brothers and sisters?

    No, we designed all of our stationery and postage stamps to allow you to have a lot more flexibility with this series. That means you can use these letters to announce a baby is on its way to grandparents, ask loved ones to be godparents, or any other way your heart desires.

  • Who do I “sign off” my letter as?

    Our Welcome to the World letters are designed to be signed off from parent/guardians to their little ones. We love that all families look a little different from each other, so the sign off on these letters are entirely customisable! You can sign them off as yourself, you and your partner, or even as a gift to new parents and their child. Just stick within a 40 character limit. We will adjust the letter pronouns (I, we) accordingly.

  • I’d love my letter to come from The Stork or The Baby Fairy instead. Can I do this?

    Absolutely! All of our letters in this series have been designed to be written on behalf of parents/guardians, so should you want a letter to be written on behalf of The Stork or The Baby Fairy we recommend writing your own letter (which you can find here). You can always use our letter as a template and tweak accordingly if you don’t want to write a letter from scratch!

  • How long should my “Write Your Own” letter be?

    We suggest sticking as close to the character count as possible, as your letter will then fill the page nicely.

  • What date do I put on the envelope?

    Entirely up to you! You can put in the exact date, put in something a little more generic (e.g. November 2022 or Summer 2022), or even leave it blank. Click here to see some examples. Please note that this field is optional.

  • What is the descriptor field?

    Since your little one’s name takes up the majority of the envelope, we use descriptors for the Welcome to the World series instead of magical addresses. This field is fully customisable to allow you to put in a magical description of your little one. For new babies, some of our favourite examples include “the littlest member of the XXX family” and “loved always and forever by Mummy and Daddy”. For siblings, some of our favourite examples include “the cutest member of the XXX family” and “the little boy who is ever so loved by mummy and daddy”. Click here to see some examples on envelopes.

  • When do I order?

    Our Sibling letter is designed to help you share your wonderful news with your child, and congratulate them on becoming a big brother/sister. Please order accordingly. Our New Baby letter can be ordered before or after the baby is born, depending on whether or not you have chosen a name for your little one!

Questions about Santa Letters

Still have a question that we haven't answered? Please get in touch with us, and we'll be more than happy to help you out!