We currently ship orders throughout Australia, New Zealand and the UK. Please see a breakdown of shipping options and costs below.
Please note that shipping time frames are in addition to the time it takes us to create your bespoke order – further information on these time frames are also below.
Australia:
| Option | Delivery Time Frame | Cost |
| Complimentary Untracked Standard Letter Postage | Estimated to be delivered within 3-7 business days | Free |
| Untracked Priority Letter Postage | Estimated to be delivered within 1-4 business days | $2.95 |
| Domestic Tracked Parcel | Estimated to be delivered within 2-6 business days | $9.95 AUD |
| Express Tracked | Estimated to be delivered within 1-3 business days | $14.95 AUD + (price calculated at checkout) |
New Zealand:
| Option | Delivery Time Frame | Cost |
| Tracked International Postage | Estimated to be delivered within 10-14 business days | $14.95 AUD |
UK:
| Option | Delivery Time Frame | Cost |
| Tracked International Postage | Estimated to be delivered within 10-14 business days | $14.95 AUD |
Looking for our letters to be delivered outside of Australia, New Zealand and the UK? Contact us here - we'd love to hear from you!
Letters for the Little Ones hold no responsibilities for import duties, fees and taxes that may apply to international orders. Any duties/fees/taxes that do apply will be the responsibility of the customer.
Turnaround Times and Creation of your Order:
All of our letters are made to order, one by one. This means that it takes us time to create your little one’s letter. Please see a breakdown below of turnaround times:
| Product Type | Turnaround Time |
| Letters from Santa Claus and Letter Writing Kits | We aim to create and ship your order as soon as we can, however we anticipate high volumes of orders over a short period of time. As a little team of one (and with a newborn baby by my side!) it will take a few weeks to carefully create your order. We will let you know as soon as your order has shipped, and of course will always ensure all deliveries will be in time for Christmas! Please note that shipping times are in addition to our turnaround times. |
| Letters from the Tooth Fairy | During our Christmas rush (September-December) we take a little longer to turn orders around. As a little team of one (and with a newborn baby by my side!) it will take a few weeks to carefully create your order. Please contact us directly at hello@lettersforthelittleones.com should you require an urgent turnaround and we will endeavour to help facilitate. |
| Welcome to the World Letters | During our Christmas rush (September-December) we take a little longer to turn orders around. As a little team of one (and with a newborn baby by my side!) it will take a few weeks to carefully create your order. Please contact us directly at hello@lettersforthelittleones.com should you require an urgent turnaround and we will endeavour to help facilitate. |
Once your order has been created, we will then ship your order using your desired shipping method. If your shipping method includes tracking details, we will supply you with a tracking number. Please see estimated shipping times above.
Christmas Cut Off Dates:
In order to ensure your little one's letter arrives in time for Christmas, we have strict order cut off dates. These dates allow us to handcraft everyones orders and ship for arrival in time for Christmas. Please find our cut off dates below:
| Location | Cut Off Date |
| Australia | Last orders will be accepted on 1 December 2024 (unless sold out prior) |
| International Orders (NZ & UK) | Last orders will be accepted on 10 November 2024 (unless sold out prior) |
Please note that we have limited stock available, so we encourage you to order as soon as possible to ensure you don't miss out.
Returns:
Letters: Since all of our letters are handmade and personalised for your little one, we cannot accept returns of any letter sold on our site.Letter Writing Kits: Given our products are highly seasonal, we only accept returns of our kits in exceptional circumstances. Please contact us directly to discuss.
Changes to Orders:
Please take great care when completing personalisation options on our product pages. If you have made a mistake in the order information you have given us, please get in touch as soon as possible at hello@lettersforthelittleones.com. If we haven’t already started working on your order, we will be more than happy to help amend your order. Unfortunately in instances where we have already made your child’s order we will not be able to offer compensation.If you have any issues or concerns with your order, please contact us on hello@lettersforthelittleones.com
